Views: 0 Author: Site Editor Publish Time: 2021-03-31 Origin: Site
From inquiry to order, it seems to be only one step away, but there are a lot of details behind it that we need to pay attention to!When we receive a new inquiry email, how should we respond?today,Sunac Cloud AcademyLet me explain to you some tips in foreign trade inquiries!
1. Inquiry response time:
At least we should reply within 2 hours; secondly, we should reply within 24 hours, according to the other party's working hours.Beyond this time period, buyers will think you are not professional enough and inefficient, and you will suffer a loss in impression points.If it is a more complex product and requires the cooperation of other departments, it must be controlled within 48 hours.But if the time difference between the customer and us is more than eight hours, we need to try to reply to the other party within 12 hours.
For the above time points, relatively speaking, the earlier the better.But we still need to pay attention: not to affect professionalism; pay attention to the other person's working hours; try not to exceed 48 hours.These three points are the qualities that an efficient supplier should possess, and they are also the latest deadlines that most buyers can accept.
2. How to reply to inquiry emails:
From the subject to the content of an email, there is only such a small space. A professional title can allow buyers to first establish recognition of you.Writing the price is a good method. Perhaps many people are worried that if the price is written in the title, will the price have no advantage? In fact, from the survey results, most of the time, the price is not the final reason to determine the customer's intention, but But it is the one that most attracts customers to read!
In addition, if your customer is from Europe and the United States, it will be useful to show him your various certifications!But if you are a customer in the Middle East or Africa, the price advantage will be particularly important!Here, Miss Beauty would like to remind everyone: avoid the same theme as your peers; avoid confusing customers; highlight the theme and reflect your personality; pay attention to the tone to avoid offending customers.
3. Format of reply to inquiry:
Generally speaking, in terms of content, answers should be given first, and then guidance and questions should be given, focusing on refining the central content in order to elicit customer intentions.In the first few replies, in addition to answering questions, there should be no more than five leading topics and questions.At the same time, you should also consider: salutation, greeting, body text, conclusion, signature and other issues. Customers in Europe and the United States attach great importance to these!
You should also pay attention to typesetting, fonts, and color settings.Avoid making your font color too bright or too light, which will affect the customer experience.If you use colored text, pay attention to the frequency not to be too high and try not to exceed three types. Also pay attention to the color preferences of different countries, especially countries with obvious national characteristics, and do not touch taboos.
4. Tips for foreign trade quotations:
If during the inquiry, we have learned that the customer is seeking cooperation intentions, we can give priority to guidance first, and the quotation is not necessary.If the customer has a general direction, but without specifying specific products, you can give an overall introduction to the series, but when doing this, your purpose must be clear, which is to dig into the customer's needs and help him select what he wants.Can give recommended products and quotations.If the customer's inquiry content is professional and specific, then we directly offer competitive prices and often receive unexpected results.The most important thing is that we must pay attention to the needs of our customers and adjust our products in a timely manner to meet the requirements of different customers!
